Success story: how HDI Assicurazioni fights fraudulent insurance claims with history reports

Car insurance providers fight daily battles with fraudulent claims that can cause financial losses. After all, not every vehicle owner is sincere, and some just can’t refuse the temptation to make an extra buck.

How can insurance companies mitigate the risks of getting scammed?

HDI Assicurazioni S.p.A., a key player in Italy’s insurance market, has found the answer to this question in carVertical history reports.

carVertical and HDI Assicurazioni partnership in numbers:

• 20.7%: Share of HDI Assicurazioni car history reports with damage records
• €585,760: Total damage value uncovered by carVertical
• €35,000: Highest damage value in a report

• 4.3%: Share of HDI Assicurazioni car history reports with mileage rollbacks
• 1,445,546 km: Total clocked kilometers discovered in reports
• 72,763 km: Highest rollback in a report

Established in 2001, the company employs various tactics to verify claims, with carVertical history reports being one of them.

Rome-based HDI Assicurazioni has 605 employees and around 778 agencies operating in Italy. The company specializes in motor and non-motor insurance, with particular attention to private clients and luxury brands. Last year, it managed a total of 145,000 claims.

In 2023, a merger doubled HDI’s size, cementing its position as Italy’s 11th largest non-life insurance provider.

As the company grew, so did its reliance on using automotive history reports to power its fraud detection capabilities.

The challenge: gaps in national databases expose insurers to fraud

There are no national databases in Italy that record prior non-motor claims. The absence of this information exposes insurers to a tangible risk of fraud through claims for damages that, in reality, already existed.

Before HDI Assicurazioni began using car history reports, it relied on national databases provided by IVASS (Italian regulatory authority) and the government, which were integrated into the company’s internal systems.

However, there are no national databases in Italy that record prior non-motor claims. The absence of this information exposes insurers like HDI Assicurazioni to a tangible risk of fraud through claims for damages that, in reality, already existed.

The need for a more reliable solution became clear.

The solution: using carVertical reports to verify past damages

To overcome the absence of specific types of databases, HDI Assicurazioni turned to carVertical reports, which provide detailed information about a vehicle's past damages and mileage history. Now, when the company receives a claim, involving non-motor damage, they can conduct an investigation and verify if that damage was already there.

HDI Assicurazioni have had multiple cases involving non-motor claims, such as glass or hail damage, where history reports revealed that the damages claimed were already present. Unlike carVertical, national databases only record motor claims and therefore couldn’t assist the company in identifying prior non-motor damages.

Verifying fraudulent claims can be challenging, but history reports have given the company greater confidence in evaluating them.

To overcome the absence of specific types of databases, HDI Assicurazioni turned to carVertical reports, which provide detailed information about a vehicle's past damages and mileage history.

carVertical reports provide information that is currently unavailable in Italy through other means, therefore other insurance companies could benefit from car history services as well. HDI Assicurazioni now uses car history reports along with local databases, giving them a more comprehensive view of each insurance claim.

carVertical creates more opportunities for businesses

carVertical supports not only insurance companies like HDI Assicurazioni but also other businesses. By offering flexible pricing, report bundles, and API integration we help both small and big companies get the best out of history reports. Be it a dealership, insurer, or any other type of enterprise.

Our business clients value the dedication we have to offer and harness automotive data for their daily needs.