Help centre

If you have a question about carVertical’s services, we’re here to help! Whether you need assistance with a report, payment, or general inquiries, there are multiple ways to find answers or get in touch with our support team.

Ways to contact our customer support team

1. Check our Help Center (fastest option)

Before reaching out, take a look at our Help Center. It contains detailed answers to common questions about reports, payments, refunds, and more.

2. Use our live chat for quick assistance

Our live chat is available 24/7 and can help find answers to the most popular questions.

Simply open the chat window by clicking the Contact us icon on the bottom right corner (accessible from any page on the website) and check whether it has the answer you need.

3. Send us a message via the contact form

If you need personalized assistance, you can reach us through our Contact Form (also available via the live chat (see above)).

Describe your issue in detail and our support team will get back to you as soon as possible.

4. Reply to our email

If your question is related to a report you purchased, you can simply reply to the confirmation email you received from us. Our team will see your message and assist you accordingly.