Help centre

Sometimes, a report may not appear immediately after purchase. This can happen due to various reasons, but don’t worry – we’ll help you find it! Here’s how to locate your report and troubleshoot any issues.

When does the report become available?

Reports are typically ready within one minute (or 64 seconds, to be exact!). The service runs 24/7 and reports are generated automatically, so you can use them at any time.

Where to find your report

1. Log in to your carVertical account

Go to the carVertical website and click Log In at the top right corner. You can log in using your email or sign up with Facebook, Google, or Apple ID.

2. View your generated reports

Once logged in, go to the My Reports section in your carVertical account, where you'll find all your previously purchased reports. There, you can check not only your generated reports but also their remaining validity period.

Reports remain available for 30 days from the time they were generated. For more details on report availability, click here.

Why might my report not appear?

If you haven’t received your report, make sure to:

1. Verify your payment

Verify that your payment was successful by checking your bank statement. If the transaction didn’t go through, try making the payment again.

2. Double-check your email inbox

The report will also be sent to your email after purchase. Look in your Spam, Promotions, or Ads folders – it might have been filtered there.

3. Ensure you’re logged into the correct account

If you have multiple emails or accounts, make sure you’re logged into the account you used for the purchase.

If everything appears correct and you’re still experiencing issues finding your report, feel free to reach out to our support team – we’ll be happy to assist you!