carVertical

Help centre

I get the message that the VIN is incorrect. What should I do?

Please double check the VIN. A common issue is mixing up “5” with “S” or “4” with “A”. The VIN should consist of 17 characters – make sure you have not missed any of them.

Note: Do not worry about upper or lower case – both are fine!

Support team member: team-member-1Support team member: team-member-2Support team member: team-member-3Support team member: team-member-4Support team member: team-member-5

Got questions? We’re here to help 24/7

Get the answers you need – whenever you need them. Drop us a message and we’ll get back to you.

97%

satisfaction rate

24/7

always available

12-24h

avg. response time